RETANN (EAN003) S4; 2002 - Edition 2016 Upd. 2021; GS1

Introduction

The following message specification is based on the publication of the "Returns Announcement Message" of GS1 Global in syntax 4.

Status
MESSAGE TYPE: RETANN REFERENCE DIRECTORY: D.01B EANCOM® SUBSET VERSION: 003
Definition
A message by which a party announces to another party details of goods for return due to specified reasons (e.g. returns for repair, returns because of damage, etc.).
Principles
This message may be used by the message sender to request credit for goods, or the replacement of goods from the message recipient. This message should stimulate the message recipient to instruct on how the named goods should be returned, destroyed, or disposed of. In the case where the recipient of the announcement refuses to accept the return of goods the sender would expect to receive notification of this decision and also instructions on what should happen instead of the return (this is to be defined in the interchange agreement). This process will usually be handled using the Instruction for Return message.
The announcement for returns can be used by a party to inform another party on the requested return of:
- goods received in bad condition, - goods received but not ordered, - goods for repair, - goods which have exceeded their expiry date without being sold, - goods on commission, - goods from sale on approval, - sale or return goods, - returnable transport or packaging containers, - obsolete goods, - goods being re-called. The announcement for returns may be used to return received goods for which receipt of delivery may already have been acknowledged by way of the Receiving Advice message (where this message is being used), e.g., the faulty goods are only discovered on opening a container for which a receiving advice has been issued. The announcement for returns may also be used to specify additional information regarding the return of goods such as handling instructions or hazardous material information.
The recipient of the announcement for returns may be requested to decide the final disposition of the goods for return:
- whether the goods shall be returned, repaired, destroyed, or disposed of, - which transport means and mode should be used, - on or by which date the return should take place, - which party is responsible for the cost of return.